Player Protection

Play Smart.
Stay in Control.

At 3jlz, we believe gaming should always be fun – never stressful, never harmful. Our responsible gaming program gives every Filipino player the tools, information, and support they need to keep their gaming experience healthy and enjoyable.

Manage My Account 21+ Strictly for players aged 21 and above
Play Responsibly 3jlz Cares
21+ Only
Deposit Limits
Self-Exclusion
Session Timers
Reality Checks
24/7 Support

Your Responsible Gaming Toolkit

3jlz gives every player a full set of free tools to manage their gaming activity. You can activate any of these from your account settings at any time – no waiting period, no fees.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your 3jlz account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.

Session Time Limits

Choose how long you want each gaming session to last. When your session timer runs out, 3jlz will automatically log you out. You can set session limits from as short as 30 minutes up to 8 hours per day – whatever works best for your lifestyle.

Reality Check Reminders

Enable pop-up reminders that appear at regular intervals during your gaming session – every 30, 60, or 90 minutes. Each reminder shows how long you have been playing and how much you have wagered, so you always stay aware of your activity.

Cooling-Off Period

Need a short break? A cooling-off period temporarily suspends your 3jlz account for a set number of days – from 1 day up to 6 weeks. During this time, you cannot log in or make deposits. The break activates immediately upon request.

Self-Exclusion

If you feel your gaming is becoming a problem, self-exclusion lets you block access to your 3jlz account for a minimum of 6 months or permanently. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications.

Loss Limits

Set a maximum amount you are comfortable losing over a daily, weekly, or monthly period. Once your loss limit is reached, 3jlz will prevent further real-money wagering until the period resets. This tool helps you stay within your personal budget at all times.

Recognizing Problem Gambling

Gaming is meant to be entertainment – not a way to earn money or escape problems. If any of the signs below sound familiar, it may be time to use one of 3jlz's responsible gaming tools or seek outside support.

Answering "yes" to three or more of these questions is a strong indicator that your gaming habits may need attention. Please reach out to our support team or contact a professional helpline.

1
Chasing Losses

Do you find yourself continuing to play in order to win back money you have already lost, even when you know you should stop?

2
Gambling Beyond Your Budget

Are you spending more than you can afford on gaming – using money set aside for rent, groceries, bills, or other essentials like load or GCash savings?

3
Neglecting Responsibilities

Has gaming started to affect your work, studies, family time, or relationships with friends and loved ones in Manila, Cebu, Davao, or wherever you are based?

4
Inability to Stop

Have you tried to cut back or stop gaming but found it difficult or impossible to follow through, even when you genuinely wanted to?

5
Hiding Your Gaming Activity

Do you feel the need to hide how much time or money you spend on gaming from family members, a partner, or close friends?

6
Gaming to Cope with Stress

Are you using gaming as a way to escape from stress, anxiety, depression, or personal problems rather than for entertainment and fun?

How to Exclude Yourself from 3jlz

Self-exclusion is one of the most effective tools available to players who feel their gaming is getting out of hand. At 3jlz, we make the process straightforward and immediate. There is no judgment – only support.

Request Self-Exclusion

Your account will be suspended immediately upon confirmation

1
Log In to Your 3jlz Account

Access your account settings by clicking on your profile icon at the top right of the 3jlz platform.

2
Go to Responsible Gaming Settings

Navigate to the "Responsible Gaming" section within your account settings panel.

3
Select Self-Exclusion Duration

Choose your exclusion period: 6 months, 1 year, 3 years, or permanent exclusion. All options take effect immediately.

4
Confirm Your Request

Confirm your decision. Your account will be locked instantly and you will be removed from all 3jlz marketing lists. Any pending withdrawals will still be processed.

5
Contact Support if Needed

If you are unable to access your account, contact our 24/7 support team at [email protected] and we will process your self-exclusion request manually within one hour.

External Support & Help

3jlz supports the responsible gaming framework established by PAGCOR (Philippine Amusement and Gaming Corporation). If you or someone you know needs professional help with problem gambling, the following resources are available to Filipino players.

PAGCOR Responsible Gaming

PAGCOR operates a responsible gaming program for all licensed online gaming operators in the Philippines. Players can seek guidance on self-exclusion and problem gambling support through PAGCOR's official channels.

National Center for Mental Health (NCMH)

The NCMH provides mental health support services across the Philippines, including counseling for behavioral issues such as problem gambling. Services are available to residents in Metro Manila and partner regions.

Gamblers Anonymous Philippines

A peer support fellowship for individuals struggling with compulsive gambling. Regular meetings are held in Metro Manila, Cebu, and Davao, with online sessions also available for players across the Philippines.

In Touch Crisis Lines

In Touch Community Services operates crisis support lines for Filipinos experiencing emotional distress, including issues related to problem gambling. Confidential support is available in English and Filipino.

Available Limit Types at 3jlz

All limits are free to set and can be activated instantly from your 3jlz account settings. Reductions take effect immediately; increases require a mandatory review period to protect your wellbeing.

Limit Type Available Periods Takes Effect Increase Delay Status
Deposit Limit Daily / Weekly / Monthly Immediately 7 days Available
Loss Limit Daily / Weekly / Monthly Immediately 7 days Available
Session Time Limit Per Session (30 min – 8 hrs) Immediately 24 hours Available
Reality Check Every 30 / 60 / 90 minutes Immediately N/A Available
Cooling-Off Period 1 day – 6 weeks Immediately After period ends Available
Self-Exclusion 6 months / 1yr / 3yr / Permanent Immediately Review required Available

Is Your Gaming Still Fun?

Take a moment to honestly reflect on these questions. This is not a clinical diagnosis – it is a personal check-in to help you stay aware of your gaming habits.

Q1 Do you spend more money on gaming than you originally planned when you started a session?

Q2 Have you ever borrowed money – from family, friends, or through GCash credit – specifically to fund your gaming?

Q3 Do you feel restless, irritable, or anxious when you are not able to play?

Q4 Has gaming ever caused you to miss work, school, or an important family event?

Q5 Do you think about gaming frequently throughout the day, even when you are doing other things?

Q6 Have you ever felt guilty or ashamed about how much time or money you have spent on gaming?
If you answered "yes" to two or more of these questions, we strongly encourage you to use 3jlz's responsible gaming tools or speak with a professional. You can contact our support team at [email protected] for a confidential conversation. Remember – asking for help is a sign of strength, not weakness.
21+

Gaming is More Fun When You're in Control

3jlz is built for Filipino players who want great entertainment without the stress. Set your limits, play within your budget, and enjoy every session knowing that 3jlz has your back. Must be 21 years or older to play.