3jlz Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 3jlz ("3jlz," "we," "us," or "our"), the operator of the online gaming platform at 3jlz.app, collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") in connection with the 3jlz platform and all related services.

This Policy applies to all personal data processed by 3jlz, whether collected through the 3jlz website, mobile platform, customer support channels, or any other interaction you have with us. It should be read alongside our Terms & Conditions, which govern your use of the 3jlz platform.

By registering a 3jlz account or using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 3jlz platform.

2. Data Controller

3jlz is the data controller responsible for your personal information collected through the 3jlz platform. As data controller, 3jlz determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

If you have any questions about how 3jlz handles your personal data, you may contact our Data Protection Officer at [email protected].

3. Personal Data We Collect

3.1 Registration & Account Data

When you create a 3jlz account, we collect the information you provide during registration, including:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile number
• Residential address (city, province, and postal code)
• Username and encrypted password
• Preferred currency (Philippine Peso / PHP)

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we may collect:

• Copies of government-issued photo identification (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or voter's ID)
• Proof of address documents (e.g., utility bills, bank statements, or barangay certificates)
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshots)
• Selfie or live photo for facial verification

3.3 Financial Data

We collect transaction records related to your 3jlz account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., GCash mobile number, bank account last four digits), and transaction timestamps. We do not store full card numbers or complete bank account details on our servers.

3.4 Gaming Activity Data

We record your gaming activity on the 3jlz platform, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used to operate the platform, resolve disputes, detect fraud, and support responsible gaming tools.

3.5 Technical & Device Data

When you access 3jlz, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps. This data helps us maintain platform security and improve the user experience.

3.6 Communications Data

If you contact 3jlz customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, to resolve your query and improve our support services.

4. How We Collect Your Data

3jlz collects personal data through the following means:

• Directly from you – when you register, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion
• Automatically – through cookies, web beacons, and server logs when you access the 3jlz platform
• From third parties – from payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank) to confirm transaction details, and from identity verification service providers to validate KYC documents
• From regulatory bodies – where required by law, from PAGCOR or other Philippine government agencies

5. How We Use Your Personal Data

3jlz uses your personal data for the following purposes:

• To create and manage your 3jlz account and verify your identity and age (21+)
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP)
• To provide access to all 3jlz games and services, including live casino, slots, bingo, Ludo Quick, and BetterLive Live
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct
• To comply with our legal and regulatory obligations, including AML/KYC requirements and PAGCOR reporting
• To administer bonuses, promotions, and loyalty programs
• To provide customer support and resolve disputes
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts)
• To send you marketing communications about 3jlz promotions and new games, where you have opted in to receive such communications
• To operate responsible gaming tools, including deposit limits, session reminders, and self-exclusion
• To analyze platform usage and improve the 3jlz user experience
• To enforce our Terms & Conditions

6. Legal Basis for Processing

3jlz processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity – processing required to perform our contract with you (i.e., to operate your 3jlz account and provide gaming services)
• Legal obligation – processing required to comply with applicable laws and regulations, including AML/KYC requirements and PAGCOR obligations
• Legitimate interests – processing necessary for 3jlz's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights
• Consent – processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing

7. Sharing Your Personal Data

3jlz does not sell, rent, or trade your personal information to third-party marketers. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors – GCash, PayMaya, BPI, BDO, Metrobank, and card payment networks, to process your deposits and withdrawals
• Identity verification providers – third-party KYC and AML screening services that assist us in verifying your identity and complying with regulatory requirements
• Game providers – licensed game studios and live dealer operators whose games are available on the 3jlz platform, to the extent necessary to deliver the game service
• IT and hosting providers – cloud infrastructure and cybersecurity service providers who process data on our behalf under strict data processing agreements
• Regulatory and law enforcement authorities – PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law or court order
• Professional advisers – lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations

All third parties with whom 3jlz shares personal data are required to handle that data in accordance with applicable privacy laws and 3jlz's data protection standards.

8. Data Retention

3jlz retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data – retained for a minimum of five (5) years after account closure, in accordance with AML regulations and PAGCOR requirements
• Transaction records – retained for a minimum of five (5) years from the date of each transaction
• Gaming activity data – retained for a minimum of three (3) years from the date of each session
• Customer support communications – retained for two (2) years from the date of the last interaction
• Marketing consent records – retained for as long as you remain subscribed, plus two (2) years after unsubscription as evidence of consent

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 3jlz will securely delete or anonymize it.

9. Security Measures

3jlz implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 3jlz servers
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial identifiers
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Two-factor authentication (2FA) available for all 3jlz player accounts
• Continuous monitoring for suspicious account activity and automated fraud detection systems
• Staff training on data protection and information security best practices

While 3jlz takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your 3jlz login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Cookies & Similar Technologies

3jlz uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit 3jlz.app. We use the following categories of cookies:

• Strictly necessary cookies – essential for the platform to function, including session management, security tokens, and load balancing. These cannot be disabled.
• Functional cookies – remember your preferences such as language settings, preferred game lobby view, and responsible gaming limits you have set.
• Analytics cookies – help us understand how players use the 3jlz platform so we can improve navigation, game discovery, and overall performance. Data collected is aggregated and anonymized.
• Marketing cookies – used only where you have given consent, to deliver relevant 3jlz promotions and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 3jlz platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3jlz:

• Right to be informed – you have the right to know what personal data 3jlz collects about you and how it is used, as set out in this Policy
• Right of access – you may request a copy of the personal data 3jlz holds about you
• Right to rectification – you may request correction of inaccurate or incomplete personal data
• Right to erasure – you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to object – you may object to processing based on legitimate interests, including direct marketing
• Right to data portability – you may request a copy of your personal data in a structured, commonly used, machine-readable format
• Right to withdraw consent – where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior processing
• Right to lodge a complaint – you have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.

12. Minors

The 3jlz platform is strictly for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. 3jlz does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on 3jlz, please contact us at [email protected] immediately.

13. Changes to This Policy

3jlz reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable. The "Last updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the 3jlz platform after the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 3jlz handles your personal data, please contact our Data Protection Officer:

[email protected]

Our support team is available 24 hours a day, 7 days a week. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.