Got Questions
About 3jlz?

Creating a 3jlz account is quick and straightforward. Head over to the 3jlz Login page and click the Register option. You will need to provide a valid mobile number, a working email address, and a secure password. After submitting your details, you will receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, you can log in and start exploring the 3jlz platform.

KYC (Know Your Customer) verification is required before you can make your first withdrawal from 3jlz. You will need to submit:

• A valid government-issued photo ID (e.g., Philippine passport, driver's license, SSS ID, PhilHealth ID, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Documents can be uploaded directly from your 3jlz account settings. Verification is typically completed within 24 hours on business days.

On the 3jlz Login page, click the "Forgot Password" link below the login form. Enter your registered email address or mobile number and we will send you a password reset link or OTP. Follow the instructions to set a new password. For security, your new password must be at least 8 characters and include a mix of letters and numbers. If you still cannot access your account, contact our support team at [email protected].

No. Each player is allowed only one 3jlz account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve the issue.

You can update most personal details – such as your email address, mobile number, and contact preferences – from the Account Settings section after logging in. Some details, such as your full legal name and date of birth, cannot be changed after KYC verification is complete. If you need to correct a verified detail, please reach out to our support team with supporting documentation.

To permanently close your account, contact our support team at [email protected] with your account details and a written request for closure. Before closing, make sure to withdraw any remaining balance. Please note that if you are closing your account due to problem gambling concerns, we strongly recommend using our Self-Exclusion tool instead – it provides immediate protection and can be set for a defined period or permanently. Visit our Responsible Gaming page to learn more.

3jlz supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for the convenience of our players across Metro Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at 3jlz is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are credited to your 3jlz account almost instantly – usually within a few seconds to 2 minutes. Bank transfers via BPI, BDO, and Metrobank may take up to 30 minutes during business hours. If your deposit has not reflected after 1 hour, please contact our support team with your transaction reference number.

Withdrawal processing times at 3jlz depend on your chosen method:

• GCash / PayMaya: 1–3 hours after approval
• BPI / BDO / Metrobank: 1–2 business days

All withdrawals go through a security review before being released. Make sure your KYC verification is complete to avoid delays. The minimum withdrawal amount is ₱200.

3jlz does not charge any fees on deposits. For withdrawals, 3jlz also does not impose platform fees. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction charges depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule.

Withdrawals may be declined for several reasons:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not been met
• The withdrawal account details do not match your registered 3jlz profile
• A security flag was triggered on your account

If your withdrawal was rejected, you will receive a notification with the reason. Contact our support team at [email protected] for assistance.

For security and anti-money laundering compliance, 3jlz requires that withdrawals be made to the same payment method used for your deposit where possible. If you need to withdraw to a different account – for example, if your GCash number has changed – please contact our support team before requesting the withdrawal so we can verify your identity and update your details.

3jlz offers a wide and growing library of games for Filipino players:

• Live Casino: Real-time dealer games via BetterLive Live – baccarat, roulette, blackjack, and more
• Slots: Hundreds of slot titles with varying themes, paylines, and jackpot sizes
• Bingo: Classic and speed bingo rooms with real-money prizes
• Ludo Quick: A fast-paced, skill-meets-luck board game format unique to 3jlz
• 3jlz Casino: Our flagship casino lobby featuring curated premium tables

New games are added regularly, so check back often for the latest additions.

Yes! The 3jlz platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone – no app download required. Simply open your mobile browser, go to 3jlz.app, and log in to your account.

Yes. All slot and RNG-based games on 3jlz use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and unbiased. Our live dealer games are streamed in real time from professional studios, providing full transparency. Game fairness is a core commitment at 3jlz and is subject to regular independent review.

Ludo Quick is 3jlz's fast-format take on the classic Ludo board game, reimagined for real-money online play. Rounds are short and action-packed, making it perfect for players who want quick entertainment between other games. It combines elements of strategy and chance, and is one of the most popular games among Filipino players on the 3jlz platform.

BetterLive Live is 3jlz's premium live dealer gaming section, powered by professional studio streaming. It features real human dealers running classic casino table games in real time. You can interact with the dealer and other players via live chat, creating an authentic casino atmosphere from the comfort of your home in Manila, Quezon City, Makati, Cebu, Davao, or anywhere in the Philippines.

3jlz regularly offers welcome bonuses for new players, which may include deposit match bonuses, free spins on selected slots, or free bingo tickets. The specific offer available to you will be displayed during registration or on your first login. Bonus terms, including minimum deposit requirements and wagering conditions, are clearly stated on each promotion page.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the full terms of each 3jlz promotion before claiming.

If you have a valid 3jlz promo code, you can enter it in the designated promo code field during the deposit process or in the Promotions section of your account. Make sure to enter the code exactly as provided – codes are case-sensitive. If a code is not working, check its expiry date or contact our support team for assistance.

No. Bonus funds at 3jlz are subject to wagering requirements before they can be withdrawn. However, your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to the standard withdrawal process and KYC verification. If you have both a real-money and bonus balance, real-money funds are typically used first in gameplay.

Yes, 3jlz rewards loyal players through an ongoing loyalty program. As you play, you accumulate points that can be redeemed for bonus credits, free spins, or other rewards. Higher-tier players enjoy additional perks such as faster withdrawals, dedicated account managers, and exclusive promotions. Details of the current loyalty program tiers and rewards are available in the Promotions section of your 3jlz account.

3jlz uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable data privacy regulations, including the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, please review our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 3jlz account. To enable it, go to Account Settings and select the Security section. You can set up 2FA using your registered mobile number (OTP via SMS) or an authenticator app. We strongly recommend enabling 2FA to protect your account and funds, especially if you use GCash or PayMaya for transactions.

If you suspect unauthorized access to your 3jlz account, act immediately:

• Change your password right away from the Login page
• Contact our support team at [email protected] to flag the account
• Request a temporary account freeze while the issue is investigated

Our security team will review your account activity and assist you in securing your account. Never share your password or OTP with anyone – 3jlz staff will never ask for your password.

3jlz does not sell your personal data to third parties. We may share limited information with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating the platform and complying with legal obligations. All third-party partners are bound by confidentiality agreements. For a complete breakdown of how your data is used, please read our Privacy Policy.

You must be 21 years of age or older to register and play on 3jlz. This is in accordance with Philippine law governing online gaming and casino-style gambling. Age verification is conducted during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

Log in to your 3jlz account and go to Account Settings, then select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately. Increases require a 7-day waiting period to give you time to reconsider. These tools are completely free and available to all 3jlz players.

Self-exclusion is available to all 3jlz players and takes effect immediately. To activate it, go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Once activated, your account will be locked and you will be removed from all marketing communications. If you cannot access your account, email [email protected] and our team will process your request within one hour. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Program – The Philippine Amusement and Gaming Corporation provides guidance and support for problem gamblers through its official responsible gaming framework.
• National Center for Mental Health (NCMH) – Offers counseling and mental health support services across the Philippines.
• Gamblers Anonymous Philippines – Peer support meetings held in Metro Manila, Cebu, and Davao, with online sessions also available.
• In Touch Crisis Lines – Confidential emotional support available in English and Filipino.

3jlz is committed to player wellbeing. Visit our Responsible Gaming page for our full suite of player protection tools.

Yes. 3jlz offers a Cooling-Off Period feature that temporarily suspends your account for a set number of days – from 1 day up to 6 weeks – without permanently closing it. During the cooling-off period, you cannot log in or make deposits. Your account and balance are preserved and will be accessible again once the period ends. Activate this from Account Settings > Responsible Gaming.